Application of General Terms and Conditions. These General Terms and Conditions of Sale of Alter Baltics OÜ apply to all sales transactions between the seller Alter Baltics OÜ (registry code 12026341) (hereinafter referred to as “Alter”) and the buyer (hereinafter referred to as the “Client”), to which these General Terms and Conditions have been incorporated (including sales transactions concluded via the e-store). These General Terms and Conditions, together with an accepted offer or other agreement (in the case of purchases via the e-store, also the e-store Terms of Use) that refers to these General Terms and Conditions, shall hereinafter be jointly referred to as the Agreement.
Subject of the Agreement. Alter sells certain products and provides related services to the Client in accordance with the terms agreed in the Agreement. The Client shall pay for the products and services in accordance with the terms agreed in the Agreement.
Order Processing Procedure. The Client may submit a request for quotation for Alter’s products and services by email via the address provided on the website (marine@marine.ee) or by visiting in person (Ämma tee 70, 74206 Iru village). Such a request for quotation shall not be binding on either party.
Upon enquiry, the Client shall provide the information and specifications necessary for preparing the offer, including a list of the requested products, the desired delivery time, and transport conditions. The Client may also submit a sample product if this is sufficient for preparing the offer and ensuring proper product execution.
All Client-specified requirements shall be clarified, contacting the Client for additional information if necessary. The specified requirements shall be submitted by the Client in writing via email or post, or delivered in person.
After receiving the necessary initial data and other relevant information, and once all requirements related to the product or service have been determined, a price calculation shall be carried out and a quotation shall be prepared for the Client.
After receiving the request for quotation, Alter shall issue a preliminary quotation indicating the initial price calculation for the products and related services. The preliminary quotation shall be valid for 1 month unless stated otherwise.
The final quotation, including the final price of the Products and Services, shall become binding upon confirmation of the quotation by the Client. Based on the confirmed quotation, an Order for the Products and Services shall be issued, and such Order shall be binding on both parties.
Product Quality. Alter shall use its best efforts to ensure that the delivered Products are free from defects. The Products purchased from Alter are new, unless agreed otherwise with the Client.
Invoicing and Payment. The Client undertakes to pay Alter for the agreed Products and Services in accordance with the confirmed quotation, based on the Order, and in accordance with the invoice issued by Alter and the agreed payment terms.
Unless otherwise agreed between the parties, Alter shall issue an invoice after the Order has been placed (i.e. when the Client’s goods are ready for dispatch), and the Client agrees that Alter shall have no obligation to commence fulfilment of the Order until the advance payment has been received.
No contract shall be concluded by means of communication tools alone; the Client must provide confirmation of the quotation sent to them, upon which the contract shall be concluded.
If a pro forma invoice has been issued, failure to pay it within 30 days shall automatically cancel the Order, and Alter shall have the right to unilaterally terminate the Agreement.
If the Client is in delay with any payment, Alter shall have the right to charge default interest of 0.02% per day on the overdue amount, as well as to recover any costs incurred in collecting the outstanding payment.
Warranty. Alter provides a warranty for Products and related Services in cooperation with its Partners, in accordance with the manufacturers’ warranty terms of its partners. For detailed warranty conditions, please contact the sales manager.
Regardless of the existence or absence of a warranty, customer complaints shall be resolved in accordance with the complaints procedure (see Complaints Handling).
Complaints Handling. The Client has the right to submit complaints regarding Products sold and related Services provided by Alter via email at marine@marine.ee. When submitting a complaint, the following details must be provided: invoice number, Client’s first and last name, contact phone number, email address, the defective product and clearly descriptive photos thereof, a description of the defect, any documents evidencing additional damage (if applicable), and the desired resolution.
Alter is obliged to inform the Client of the possible solutions to the complaint and the expected timeframe for resolution. Alter shall resolve the complaint as quickly as possible within a reasonable period of time.
Any dispute, controversy or claim arising out of or in connection with the Agreement shall be resolved through negotiations. If the negotiations do not lead to a mutually satisfactory outcome, the dispute shall be resolved in court.
Alter’s liability shall be limited to direct pecuniary damage caused to the Client as a result of a culpable breach of the Agreement. The maximum liability of Alter towards the Client shall be limited to the price of the Products from which the claim arose. Under no circumstances shall Alter be liable for any loss of profit incurred by the Client.
The above limitations and exclusions of liability shall not apply where such liability cannot be excluded or limited under applicable law.
Governing Law. The Agreement shall be governed by and construed in accordance with the laws of the Republic of Estonia. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.
E-store Terms of Use
The online store www.marine.ee (hereinafter the “Online Store”) is owned by Alter Baltics OÜ (registry code 12026341), located at Ämma tee 70, 74206 Iru village.
Validity of the Sales Contract, Product and Pricing Information
The terms of sale apply to the purchase of goods from the Online Store. The prices of the products sold in the Online Store are indicated next to the products. A delivery fee shall be added to the price.
The delivery fee depends on the buyer’s location and the selected delivery method. The delivery fee is displayed to the buyer during the checkout process.
Information about the products is provided in the Online Store directly next to the products.
Placing an Order
To order goods, the desired products must be added to the shopping cart. To complete the order, the required data fields must be filled in and a suitable delivery method must be selected. The total amount will then be displayed on the screen, which can be paid via bank link or other payment solutions.
The contract shall enter into force upon receipt of the amount due in the Online Store’s bank account. If the ordered goods cannot be delivered due to the product being out of stock or for any other reason, the buyer shall be informed at the earliest opportunity and the paid amount (including delivery costs) shall be refunded without delay, but no later than within 14 days from the notification.
Delivery
Goods are shipped to the following countries: European Union.
The shipping costs are borne by the buyer, and the relevant pricing information is displayed with the selected delivery method. Domestic shipments within Estonia generally arrive at the destination specified by the buyer within 3–7 business days from the entry into force of the sales contract. Deliveries outside Estonia take place within 14–21 calendar days. In exceptional cases, delivery may take up to 45 calendar days.
In the event of returning the goods, the costs associated with the return shall be borne by the buyer.
Right of Withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-store within 14 days. The right of withdrawal applies to products where the packaging is intact and clean (the commercial appearance of the product must be preserved); the returned product must be complete, undamaged, clean, and unused.
The right of withdrawal does not apply to products and related services made to the customer’s specifications (e.g. custom-built boats), opened lubricants (oils, waxes, etc.), or ropes cut to length. The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day right of return, the ordered goods may not be used in any way other than what is necessary to ascertain the nature, characteristics, and functioning of the goods, in the same manner as would be permitted when testing the goods in a physical store.
If the goods have been used for purposes other than what is necessary to ascertain their nature, characteristics, and functioning, or if they show signs of use or wear, the Online Store has the right to reduce the refundable amount in accordance with the decrease in the value of the goods.
Kauba tagastamiseks tuleb esitada kauba ostmisest taganemise avaldus ning saata see e-posti aadressile marine@marine.ee või postiaadressile Ämma tee 70, 74206 Iru küla, edastades tõendi et kaup on vedajale üle antud, hiljemalt 14 päeva jooksul kauba kättesaamisest.
The costs of returning the goods shall be borne by the buyer, unless the reason for the return is that the returned item does not correspond to what was ordered (e.g. incorrect or defective item). The buyer must return the goods within 14 days following the submission of the withdrawal statement or provide proof that the goods have been handed over to the carrier within the aforementioned period.
Upon receipt of the returned goods, the Online Store shall refund to the buyer, without undue delay and no later than within 14 days from receipt of the withdrawal statement, all payments received from the buyer under the contract.
The Online Store may refuse to make the refund until it has received the goods subject to the contract or until the buyer has provided proof that the goods have been returned, whichever occurs first.
If the buyer has expressly chosen a delivery method other than the cheapest standard delivery option offered by the Online Store, the Online Store is not required to refund the cost exceeding that of the standard delivery method.
The Online Store has the right to withdraw from the sales transaction and request the return of the goods from the buyer if the price of the goods in the Online Store has been mistakenly listed significantly below the market price.
Right to Submit a Complaint
The Online Store is liable for any non-conformity or defect in the goods sold to the buyer that existed at the time of delivery and becomes apparent within two years from the delivery of the goods to the buyer.
During the first six months from delivery, it is presumed that the defect existed at the time of delivery. The burden of proving otherwise lies with the Online Store.
Upon discovering a defect, the buyer has the right to contact the Online Store within no later than two months by sending an email to marine@marine.ee or by calling +372 651 9666.
The Online Store shall not be liable for defects that have arisen after the goods have been delivered to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store shall repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store shall refund all fees associated with the sales contract to the buyer.
The Online Store shall respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.
Processing of Personal Data
The Online Store uses the personal data provided by the buyer (including name, phone number, address, and email address) solely for processing the order and delivering the goods to the buyer.
The Online Store may, where necessary, transfer personal data to Alter’s authorized employees or to companies providing transport services for the purpose of delivering the goods.
The Online Store sends newsletters and offers to the buyer’s email address only if the buyer has expressed a wish to do so by entering their email address on the website and indicating their consent to receive direct marketing communications.
The buyer may opt out of receiving offers and newsletters sent by email at any time by notifying Alter via email at marine@marine.ee or by following the instructions provided in the email containing the offers.
Alter may process personal data where such processing is necessary for the purposes of legitimate interests. For example, if you have entered into a binding agreement with us via the Online Store, we may send you a customer satisfaction survey at the end of the year in order to improve the quality of the products and related services we offer.
Dispute Resolution
If the buyer has any complaints regarding the Online Store, they must be submitted by email to marine@marine.ee or by calling +372 651 9666.
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer may обратиться to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint by the committee is free of charge.
The buyer may also turn to the European Union’s online dispute resolution platform.
Alter Baltics OÜ Address: Ämma tee 70, 74206 Iru village, Estonia
E-mail: marine@marine.ee www.marine.ee